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Privacy Policy (Rev 1.1)
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1. Introduction

At Concordia, we value your privacy and strive to be transparent about how we collect, use, and protect your information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and our approach to data security.

By using our website, services, or interacting with us, you acknowledge and agree to the terms of this Privacy Policy.

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2. Information We Collect

We may collect the following types of information:

A. Information You Provide to Us

  • Contact Information – Your name, email address, phone number, or other details when you contact us.

  • Business Information – If you interact with us as part of a business, we may collect company-related details.

  • Communication Data – Any information shared in correspondence with us, such as emails, support requests, or feedback.

B. Information We Collect Automatically

  • Technical Data – IP address, browser type, operating system, and general device information.

  • Usage Data – Information about how you interact with our website or services, such as pages visited, time spent, and referring URLs.

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3. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

  • Providing Services – Responding to inquiries, delivering requested services, and managing customer relationships.

  • Improving Our Offerings – Analyzing usage patterns to enhance our website, services, and customer experience.

  • Communications – Sending updates, responding to requests, or delivering marketing materials (you can opt out anytime).

  • Legal & Security Purposes – Preventing fraud, ensuring security, and complying with legal obligations.

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4. How We Share Information

We do not sell, rent, or trade personal information. We may share data in the following cases:

  • Service Providers & Vendors – We may share data with trusted third-party service providers who assist in operations (e.g., website hosting, email services).

  • Legal Compliance – If required by law, court order, or government request, we may disclose relevant information.

  • Business Transactions – If we undergo a merger, acquisition, or sale of assets, data may be transferred as part of the transaction.

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5. Data Security

We take reasonable precautions to protect your information against unauthorized access, modification, disclosure, or destruction. Our security measures include:

  • Access Controls – Limiting data access to authorized personnel only.

  • Encryption & Secure Storage – Encrypting data where appropriate.

  • Regular Monitoring – Reviewing our systems for potential vulnerabilities or security threats.

  • Third-Party Security Standards – Working with service providers who implement industry-standard security measures.

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6. Data Retention

We retain information for as long as it is necessary for our business operations, customer service, or legal obligations.  We take reasonable steps to ensure that outdated or unnecessary data is not retained longer than required.

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7. Third-Party Relationships & External Services

We may engage with third-party service providers, platforms, or business partners to support our operations. This may include:

  • Technology & Hosting Services – Providers that facilitate our website, email communications, and cloud storage.

  • Business & Operational Partners – Third parties that help us deliver services, such as software vendors or logistics providers.

  • Marketing & Analytics Tools – Services that assist us in understanding usage trends and improving customer experiences.

These third parties may have their own privacy policies and data handling practices. While we aim to work with reputable providers, we do not control their policies.

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8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page.

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9. Contact Us

For questions about this Privacy Policy, contact us at privacysupport@concordiawireless.com.

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